City of Somerville
Inspectional Services Division - Organizational Review
Employee Questionnaire

Employee First Name: Last Name:

Job Title:

The following questionnaire is an important and essential part of the Inspectional Services Division Organizational Review being conducted by Zucker Systems for the City of Somerville. The study is aimed at improving effectiveness and efficiency. Your ideas and thoughts are essential to the study. This questionnaire will supplement other work being undertaken by the consultants.

Please complete this questionnaire and submit it to Zucker Systems. Take your time in answering the questions and be as complete as possible. Note that not all questions may apply to you. In that case, simply skip that question. If you have any questions, you may email them to paul@zuckersystems.com .

Your comments may be merged with others and included in our report; however, the consultants will not identify individuals in relation to specific comments. Your responses and comments will be held in confidence.

Thank you for your help.

Paul C. Zucker, President
Zucker Systems

1. What do you see as the major strengths of the Inspectional Services Division’s processes or organization; the things you do well?
   


2. What do you see as the major weaknesses of the Inspectional Services Division’s process or organization, and what can be done to eliminate these weaknesses?
   
   


3. What important policies, services, or programs are no longer pursued or have never been pursued that you feel should be added?
   
   


4. Do you feel any of the or Inspectional Services Division’s ordinances, policies, plans, or procedures should be changed? If so, list them and explain why.
   
   


5. Are there any programs, activities, or jobs you would eliminate or reduce and why?
   
   


6. How would you describe the goals or mission of your function?
   
   


7. What would help you perform your specific duties more effectively and efficiently?
   
   


8. What problems, if any, do you experience with your records or files and what should be done to eliminate these problems? (Please be specific.)
   
   


9. Are there any problems in providing good service to applicants or customers? If so, please list them and give us recommendations to solve these problems.
   
   


10. Do you feel that any of the processes should be shortened, sped up, or simplified? If so, what do you suggest? Or conversely, do you feel that you try to move applications through the permit process too quickly? In either case, how would you suggest it be improved?
    
    


11. What suggestions do you have for improving communication in the Inspectional Services Division, or the City?
    
    


12. Do you have any difficulty in carrying out your functions due to problems with other Departments or Divisions? If so, please explain and provide suggestions on how to correct these problems.
    
    


13. Have you received sufficient training for your responsibilities? If not, please comment and indicate areas you would like more training.
    
    


14. What functions are you currently handling manually that you believe could or should be automated? (Please be specific.)
    
    


15. What functions that are currently computer-automated need improvement? List your suggested improvements.
    
    


16. What problems, if any, do you have with the telephone system and what would you suggest to correct the problems?
    
    


17. What problems, if any, do you have with the email system and what do you suggest to correct these problems?
    
    


18. Do you have all the equipment you need to properly do your job? If not, please list what you need.
    
    


19. Please provide comments concerning good or bad aspects of the City’s organizational structure for Inspectional Services Division, the Strategic Planning & Community Development Department or other related departments or divisions. Provide any suggestions for improvement or changes.
    
    


20. Do you use consultants or should consultants be used for any of the Inspectional Services Division’s processes or functions?
    
    


21. If you use consultants for any of the Inspectional Services Division’s processes or functions, what problems, if any, do you experience with these consultants and what would you recommend to correct this problem?
    
    



22. If you are short of time to do your work, what changes would you recommend to correct this problem?
    
    

23. Please list the major tasks or work activity you undertake and provide a rough estimated percentage of your time for each task. The percentages should total 100%.
    

    Task	Percent

    
    
24. What additional handouts to the public or changes to existing handouts to the public would be helpful?
    
    


25. What changes, if any, would you recommend for the Inspectional Services Division’s web page, the City’s web page or e-government applications?
    
    


26. What changes, if any, would you recommend in relation to the City's computer permitting system?
    
    



27. Do relations between the office staff and inspectors work well? If not, what do you recommend to improve the relations?
    
    

28. Who is your direct supervisor?
    
    


29. List the names of the staff that you supervise.
    
    
    
30. List any other topics you would like the consultants to consider, or other suggestions you have for the Barbados Town and Country Development Planning Office or Barbados Government. Take your time and be as expansive as possible.